Effective Date: 02/01/2025

Welcome to the ZENSYNERGY Store. By accessing or using our website, zensynergy.store, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General Use

By using our website, you confirm that you are at least 18 years old or have parental permission to use our services. You agree to use the website lawfully and refrain from any actions that may harm the site or other users.

2. Products & Orders

  • All product descriptions and prices are subject to change without notice.
  • We reserve the right to refuse or cancel orders at our discretion.
  • If an order is canceled after payment, a full refund will be issued.
  • Colors and images of products may appear slightly different due to screen settings.

3. Payment & Security

  • All transactions are securely processed through third-party payment gateways.
  • We do not store or process payment information on our servers.
  • Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

  • Shipping times vary based on location and selected shipping method.
  • We are not responsible for delays caused by shipping carriers.
  • Any customs duties or taxes are the responsibility of the customer.

5. Limited Lifetime Warranty

We guarantee our yoga pants against manufacturing defects for the product’s reasonable lifespan. If your yoga pants fail due to a defect in materials or craftsmanship, we will repair, replace, or issue store credit—at our discretion.

This Covers:

✅ Seam failure (stitching coming undone under normal wear)
✅ Fabric defects (unexpected tears, holes, or excessive pilling caused by defective materials)
✅ Severe print fading (beyond normal aging and care expectations)

This Does NOT Cover:

❌ Normal wear and tear (fabric softening, minor pilling, stretching over time)
❌ Damage caused by improper care (machine drying, harsh detergents, heat damage)
❌ Accidental damage (rips, stains, or tears caused by wear and activities)
❌ Fit issues beyond the return period (for size-related concerns, see our 60-Day Performance Guarantee)

5b. How to Claim Your Warranty

If you experience a manufacturing defect at any time, here’s what to do:

1️⃣ Email Us at hq@zensynergy.store with:

  • Your order number
  • Photos of the issue
  • A brief description of how it occurred

2️⃣ Our team will assess the claim and determine whether:

  • We repair it (preferred option for sustainability)
  • We replace it with a new pair
  • We offer store credit for future purchase

⚡ Processing Time: Claims are reviewed within 5-7 business days.

6. Intellectual Property

All content, including text, images, and logos, is the property of Zen Synergy Store and may not be used without written permission.

7. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact us at hq@zensynergy.store.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.